This Privacy Policy explains what information Roofio collects when you visit our website or request roofing services, how we use that information, and the choices you have about it.

Overview

Roofio (“Roofio,” “we,” “us,” or “our”) provides residential and commercial roofing services, including inspections, repairs, replacements, and storm and insurance claim support. We respect your privacy and are careful with the information you share with us.

This policy applies to roofio.com and to the estimate, contact, and partner forms on it. By using this website or submitting a request, you agree to the practices described below.

Information We Collect

Information you give us

  • Your name, phone number, email address, and property address when you request an estimate or submit a contact or partner form.
  • Details about your project — roof type and age, the problem you are seeing, photos you choose to upload, and preferred appointment times.
  • Insurance information you provide when you ask us to help with a storm or damage claim, such as your carrier and claim number.
  • Notes and records from calls, text messages, and emails with our team.

Information collected automatically

  • Your IP address, browser type, device type, and operating system.
  • Pages you viewed, the site that referred you, and how long you spent on the site.
  • Cookie and analytics identifiers, as described under Cookies & Tracking.

We do not collect or store credit card or bank account details through this website.

How We Use Your Information

We use the information we collect to:

  • Prepare your estimate, schedule inspections, and complete the work you request.
  • Contact you about your project, appointments, materials, scheduling changes, and follow-up.
  • Coordinate with your insurance carrier or adjuster when you ask us to assist with a claim.
  • Review applications from contractors and partners who apply through our partner program.
  • Improve our website, services, and customer support.
  • Send service updates and, where permitted, marketing about our roofing services.
  • Meet legal and regulatory obligations, resolve disputes, and enforce our agreements.

Calls, Texts & Marketing

When you give us your phone number, you agree that Roofio and the roofing professionals working on your request may contact you by phone call, text message, and email about your inquiry — including through automated dialing or prerecorded messages. Consent to marketing messages is not a condition of purchasing any service.

Message and data rates may apply. To stop text messages, reply STOP to any message; reply HELP for assistance. To stop marketing emails, use the unsubscribe link in the email or contact us directly.

Opting out of marketing does not stop necessary messages about an active project, such as appointment confirmations or crew arrival times.

Cookies & Tracking

Cookies are small files stored on your device that help a website function and help us understand how it is used. We use:

  • Essential cookies that keep the site working and let forms submit correctly.
  • Analytics cookies that tell us which pages are visited and how visitors move through the site.
  • Advertising cookies that may be used to measure our campaigns and show our ads on other sites.

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may prevent parts of this site, including forms, from working properly.

How We Share Information

We do not sell your personal information. We share it only as described here:

  • Service providers that operate on our behalf — website hosting, form processing, customer management, call tracking, and analytics.
  • Crews, subcontractors, and suppliers who need your address and project details to perform the work.
  • Insurance carriers and adjusters, when you have asked us to support your claim.
  • Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of Roofio, our customers, or the public.
  • Business transfers — if Roofio is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction.

Third-Party Sites & Content

Our site may link to other websites and may include embedded content such as maps, videos, reviews, or forms hosted elsewhere. Embedded content behaves as though you visited that other website directly, and those providers may collect data about you and set their own cookies.

We do not control these third parties and are not responsible for their privacy practices. We encourage you to read the privacy policy of any site you visit.

How Long We Keep Information

We keep your information for as long as it is needed for the purposes described in this policy. Estimate and project records are generally retained for the life of any workmanship warranty and for as long as needed for insurance, tax, accounting, and legal purposes. Marketing contact details are kept until you opt out.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including encrypted connections on our website and restricted access to customer records.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive details such as financial account numbers by email or web form.

Your Privacy Choices

Depending on where you live, you may have the right to:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct information that is inaccurate or incomplete.
  • Ask us to delete your information, subject to records we must keep by law or for warranty purposes.
  • Opt out of marketing calls, texts, and emails at any time.
  • Opt out of the sale or sharing of personal information — note that we do not sell it.

To make a request, email [email protected] or call +1 833-674-7663. We may need to verify your identity before acting on a request. We will not deny service, charge a different price, or provide a lower quality of service because you exercised these rights.

Children’s Privacy

Our website and services are intended for adults who own or manage property. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy as our services, technology, or the law changes. If the changes are significant, we will provide a more prominent notice on the website. Please review this page periodically so you know what has changed.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, we are glad to help.

Email [email protected] Phone +1 833-674-7663