Terms & Conditions

Acceptance of These Terms

By accessing roofio.com, submitting an estimate or contact form, or otherwise engaging Roofio (“Roofio,” “we,” “us,” or “our”), you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use this website or submit a request.

These Terms cover this website and our general business practices. The specific commercial terms of any work we perform — scope, price, materials, timeline, and warranty — are set out in the written agreement you sign. Where the two differ, your signed agreement controls.

Who We Are

Roofio is a locally owned, licensed and insured contractor serving homes and businesses across Texas, with offices in San Antonio and Austin. Our services include residential and commercial solar, battery backup and generator installation, roof replacement, roof repair and storm damage work, permanent lighting, and outdoor shades.

Services, service areas, and licensing vary by state and by product line. Current license numbers are listed in the footer of this website. Not every service described on this site is available in every location.

Using This Website

You may use this website for lawful purposes only, and to learn about or request our services. You agree not to:

• Submit false, misleading, or fraudulent information, or use another person’s contact or property details without permission.
• Attempt to gain unauthorized access to the site, its servers, or any connected system.
• Interfere with the operation of the site, including through scraping, automated data collection, or overloading our forms.
• Copy, republish, or resell content from this site for commercial purposes without our written permission.

We aim to keep the information on this site accurate and current, but content is provided for general information only. Product details, pricing guidance, incentive information, and availability can change without notice, and nothing on this website is an offer or a guarantee of a specific price or result.

Estimates & Proposals

Requesting an estimate does not create a contract. Estimates and proposals are prepared based on the information you give us and, where applicable, an on-site or remote inspection.

• Estimates are valid for the period stated on the proposal. Material and labor costs can change, and an expired estimate may be re-quoted.
• An estimate becomes binding only when both you and Roofio sign a written agreement.
• Conditions that could not reasonably be seen at the time of inspection — such as deck rot, structural damage, hidden water intrusion, or electrical issues found once work begins — may require a change order and additional cost.
• Any change to the agreed scope of work must be documented in a written change order signed by both parties.

Your Service Agreement

The written agreement you sign with Roofio is the controlling document for your project. It sets out the scope of work, materials and specifications, total price and payment schedule, expected timeline, and the workmanship warranty that applies to your installation.

Please read that agreement carefully before signing and ask us about anything that is unclear. These Terms do not replace, shorten, or expand the commitments in your signed agreement.

Payment Terms

Payment amounts, deposits, milestones, and due dates are set out in your signed agreement. Unless that agreement says otherwise:

• Invoices are due on the terms stated in the agreement or on the invoice itself.
• Past-due balances may accrue interest and reasonable collection costs to the extent permitted by law.
• We may suspend work on an account with an overdue balance until payment is brought current.
• Where permitted by law, we may file a mechanic’s or materialman’s lien to secure payment for labor and materials furnished.

If your project is financed through a third-party lender, that lender’s agreement governs your loan. Roofio is not the lender and does not control credit decisions, rates, or loan terms.

Cancellation & Right to Cancel

For many residential contracts signed at your home, federal and state law give you the right to cancel without penalty within three business days of signing. If that right applies to your agreement, the notice and cancellation instructions are provided with the agreement itself.

After any applicable cancellation period ends, cancellation or postponement is handled under the terms of your signed agreement. Costs already incurred — such as custom-ordered or special-order materials, permits, engineering, and completed labor — may not be refundable.

To cancel or reschedule, contact us as early as possible at +1 833-674-7663 or [email protected] so we can release your crew slot and materials.

Insurance Claims

When you ask us to assist with a storm or damage claim, we can inspect your property, document conditions, and communicate with your carrier or adjuster at your direction.

• Roofio is a contractor, not a public adjuster or insurance agent. We do not negotiate your claim on your behalf, interpret your policy, or provide legal or insurance advice.
• Your insurer decides what is covered. We cannot guarantee that a claim will be approved or that any particular amount will be paid.
• We cannot and will not waive, absorb, rebate, or pay any part of your insurance deductible. Doing so is unlawful, and you remain responsible for your deductible.
• You are responsible for providing accurate policy and claim information and for any payments your policy requires from you.

Warranties

Two different kinds of warranty may apply to your project. The workmanship warranty on our installation is provided by Roofio and its length and terms are stated in your signed agreement. Materials and equipment — shingles, panels, inverters, batteries, generators, and similar products — carry warranties from their manufacturers, on those manufacturers’ own terms.

Unless your agreement says otherwise, warranty coverage does not extend to:

• Damage from storms, hail, wind, fire, flood, falling objects, or other events outside our control after completion.
• Work, alterations, or repairs performed by anyone other than Roofio or an authorized installer.
• Damage caused by lack of maintenance, misuse, structural movement, or pre-existing conditions we did not install or agree to correct.
• Normal wear, weathering, and color variation in materials.

Warranty coverage may require that your account is paid in full. To make a warranty claim, contact us at [email protected] with your project address and a description of the issue.

Scheduling, Weather & Site Access

Roofing, solar, and electrical work depends on safe weather and site conditions. Start and completion dates are good-faith estimates and may shift due to weather, permitting and inspection timelines, utility or interconnection approvals, material availability, or conditions discovered on site.

By scheduling work with us, you confirm that:

• You own the property or are authorized to approve work on it, and any required HOA or landlord approval has been obtained.
• You will provide safe access to the property, work areas, and electrical panels on scheduled work days.
• You will move or protect vehicles, outdoor furniture, fragile landscaping, and attic or garage contents near the work area.
• You have told us about known hazards, such as septic systems, irrigation lines, buried utilities, or prior structural repairs.

Construction work produces noise, dust, vibration, and debris. We take reasonable care to protect your property and clean the site, but some disturbance is unavoidable.

Calls, Texts & Email

When you provide your phone number, you agree that Roofio and the professionals working on your request may contact you by phone, text message, and email about your inquiry and project, including through automated dialing or prerecorded messages. Consent to marketing messages is not a condition of purchasing any service.

Message and data rates may apply. Reply STOP to any text to opt out, or HELP for assistance. Full detail is in our Privacy Policy.

Intellectual Property

The Roofio name and logo, and the text, photography, graphics, video, and layout on this website, are owned by Roofio or used with permission and are protected by copyright and trademark law.

You may view and print pages of this site for your own non-commercial use. You may not reproduce, distribute, modify, or use our content, project photography, or branding for any other purpose without our written consent.

Reviews & Submissions

If you send us photos, reviews, testimonials, or other content, you confirm that it is yours to share and that it does not infringe anyone else’s rights. You grant Roofio a non-exclusive, royalty-free license to use, display, and reproduce that content in our marketing and on our website.

We may also photograph completed projects. If you would prefer that we not use images of your property in our marketing, let us know in writing and we will honor that request.

Third-Party Links & Products

This site may link to other websites and may reference third-party products, manufacturers, financing providers, utility programs, and tax incentives. We provide these for convenience and information only.

We do not control third parties and are not responsible for their content, products, pricing, or practices. Incentive, rebate, and tax credit programs are administered by government agencies and utilities, and eligibility and amounts can change. Nothing on this site is tax, legal, or financial advice — please confirm your eligibility with a qualified advisor.

Disclaimers & Limitation of Liability

This website is provided on an “as is” and “as available” basis. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components, and we disclaim implied warranties relating to the website to the fullest extent permitted by law.

To the fullest extent permitted by law, Roofio is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising out of your use of this website. Our total liability relating to this website will not exceed one hundred dollars ($100).

This section limits liability relating to this website. It does not limit our obligations for work we perform, which are governed by your signed agreement and by applicable law. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for personal injury caused by negligence.

Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. Any dispute relating to this website or these Terms will be brought in the state or federal courts located in Texas, and you agree to that jurisdiction.

If a dispute arises about work we performed, the dispute resolution provisions in your signed agreement apply. We ask that you contact us first at [email protected] so we have the opportunity to make it right — most concerns are resolved with a phone call and a site visit.

If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect.

Changes to These Terms

We may update these Terms & Conditions as our services, technology, or the law changes. Changes apply from the time they are posted on this page. If the changes are significant, we will provide a more prominent notice on the website. Please review this page periodically so you know what has changed.

Contact Us

If you have questions about these Terms & Conditions, or about an estimate, project, or warranty, we are glad to help.